Last updated: 10 Aug 2025

1. Company details

ARTINBLACK STUDIO is operated by WIZARDHONESTY LDA (NIF 517236834), registered in Portugal.
Registered address: R. Luís Calado Nunes 36, 2870-348 Montijo, Portugal.
Contact e‑mail: orders@artinblackstudio.com

2. Acceptance of the Terms

By accessing or using our website and services (the "Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use.

3. Service description

The Service enables you to (a) order a ready‑made thread portrait, (b) purchase DIY kits, and (c) use a widget to generate step‑by‑step instructions with a KIT identifier. Features may change or be updated without prior notice.

4. Accounts and authentication

Certain features require sign‑in (e.g., via Firebase Authentication). You are responsible for keeping your credentials secure and for all actions performed under your account.

5. Prices, taxes and payment

Unless stated otherwise, prices displayed are VAT‑inclusive (tax included). Payments are processed by third‑party payment processors (e.g., Stripe). The final amount, currency and available payment methods are shown at checkout. We may decline or cancel an order in accordance with payment processor requirements, anti‑fraud checks and applicable law.

6. Shipping and fulfilment

Delivery time and cost depend on the product/service and destination. Third‑party carriers are responsible for transportation; risk of loss or damage during transit is governed by their terms. Tracking details (where available) are provided after dispatch.

7. Returns, right of withdrawal and cancellations

Personalized items (custom portraits) are non‑returnable except in case of manufacturing defects. DIY kits can be returned if unopened/unused and in saleable condition, within the period required by applicable law. For EU consumers, the 14‑day right of withdrawal applies to eligible distance sales unless an exception applies (e.g., custom goods). Please contact us before sending any returns for instructions and the correct return address. Unless otherwise required by law, the customer is responsible for return shipping costs.

8. Promo codes

Promo codes are time‑limited and may be revoked. Discounts do not stack unless explicitly stated. A code’s validity and the final price are determined on the server at the time of validation.

9. KIT codes and instructions

Access to instructions requires a unique KIT identifier. Upon first successful use, the KIT code is claimed by your account and marked as in use. After the last step is completed, the code becomes inactive and cannot be entered again. Progress may be periodically saved so you can resume later.

10. Warranties and product quality

We warrant that items deliver the characteristics described on the product page. If you receive a defective or incomplete item, contact us promptly; we will provide repair, replacement or refund in line with applicable consumer law.

11. Intellectual property

All materials (design, text, graphics, software code etc.) are protected by intellectual property laws. Any reproduction, modification or distribution without prior written consent is prohibited.

12. Acceptable use

You agree not to upload, generate or transmit any content that infringes third‑party rights, violates the law or the Service rules, or harms service availability and security.

13. Age requirement

Orders may be placed by individuals aged 18+ or by minors with consent and supervision of a legal guardian, where permitted by law.

14. Limitation of liability

The Service is provided “as is”. We do not warrant uninterrupted operation, compatibility with your software/devices or absence of errors. To the maximum extent permitted by law, we are not liable for indirect or consequential damages, loss of profit, or losses resulting from the use or inability to use the Service.

15. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including failures of payment systems, carriers, communication networks and other third parties.

16. Personal data and privacy

Personal data are processed in accordance with our Privacy Policy. By using the Service, you consent to data processing necessary to provide the services and fulfil your order.

17. Complaints and out-of-court dispute resolution

We aim to resolve complaints directly — write to orders@artinblackstudio.com and we will reply.

If we cannot reach agreement, you may record a complaint in the Portuguese electronic complaints book at livroreclamacoes.pt.

For out-of-court resolution of consumer disputes you may turn to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (www.cniacc.pt). The full list of authorised Portuguese consumer arbitration entities is maintained by the Direção-Geral do Consumidor at consumidor.gov.pt.

The European Commission's Online Dispute Resolution platform ceased operating on 20 July 2025 and is no longer available.

18. Linked policies

These Terms should be read together with our Privacy Policy, Cookie Policy and Returns and Right of Withdrawal.

19. Changes to the Terms

We may update these Terms at any time. The new version takes effect upon publication on this page.

20. Governing law and jurisdiction

These Terms are governed by the laws of Portugal, without prejudice to mandatory consumer protection rules of your country of residence.